First Response
What Is the First Safe Step When a Pipe Starts Leaking?
Follow a safe first-five-minutes response to a pipe leak: protect people, screen electrical and structural hazards, isolate water, document, and call help.
Read guide →A practical field guide
Recognize danger. Limit damage. Call the right help.
Safety-first water-leak triage for households that need to recognize hazards, limit damage when safe, document conditions, and choose qualified help.
Field guide systemObserve before acting
Use the safety screen, document the condition, and choose the lowest-risk next step.
Free guides
Start with the situation in front of you
Water Shutoffs
How to Shut Off the Main Water Supply When It Is Safe
Learn when and how to use a verified owner-side main water shutoff, when to stop, and who to call if the route, valve, or meter hardware is unsafe.
Read guide →Electrical Red Flags
Water Leaking Near Electrical Equipment: Stop and Stay Clear
Water near outlets, appliances, wiring, or a panel is an electrical emergency boundary: stay clear, avoid wet equipment, and call qualified help.
Read guide →Ceiling & Hidden Leaks
Ceiling Leak Safety: What to Do Before Anyone Investigates
Keep clear of a wet, sagging, bulging, or cracked ceiling, screen for electrical hazards, document from safety, and call the appropriate professionals.
Read guide →Damage Documentation
How to Document Water Damage Without Disturbing Hazards
Document water damage safely with wide and close photos, a timeline, inventory, receipts, and insurer communications without delaying urgent mitigation.
Read guide →Professional Referral
When to Contact a Water-Damage Restoration Company
Know when water damage needs restoration help, how mold, contamination, hidden moisture, and occupant health change the decision, and how to vet a firm.
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